19
The change order process in POS is somewhat cumbersome and should be improved to save to for the store personnel and the customer.

Current process to change an order at pickup:
1. Recall order
2. Change order
3. Commit order
4. Recall order
5. Pickup order
6. Checkout

The obvious drawback is the double recall operation. The wanted process should look like:
1. Recall order
2. Pickup order
3. Change order
4. Checkout
STATUS DETAILS
Needs Votes

Comments

A

Same requirement from 2019: https://experience.dynamics.com/ideas/idea/?ideaid=c542a9b7-c9f4-e911-b862-0003ff68bfb4

Same requirement from 2018: https://experience.dynamics.com/ideas/idea/?ideaid=a27106fc-a2b7-e811-a8eb-0003ff68d8d4

Category: Order processing and fulfillment