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When using Curstomer Service I would like to be able to copy email templates from the Global email template view such that I can very easily create copies of a master email template I have created to use for customer correspondence.

Category: Email
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap.

However, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Product Manager, Microsoft