4
It would be nice to be able to consume context variables, and other table fields when speaking with a customer over text-based channels. We link to accounts, but have a context variable to see what contact we are speaking with. Unfortunately this means the agent can't use the {FullName{Customer}} slug to address the customer properly.
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Comments

M

Ideally we should have the ability to use slugs for all fields related to the tabs we have open, even custom fields.

Category: Omnichannel for Customer Service