The D365 Omni Channel Engagement Hib has a concept of application tabs. These preserve the context across multiple customer interaction sessions. The application tabs permit a "single pane of glass" style approach to all the applications that a customer service agent might need while interacting with a customer. The details can be found here. https://docs.microsoft.com/en-gb/dynamics365/omnichannel/administrator/application-tab-templates However, when I tried to add Business Central as an application tab using the Website URL application tab type it reports that Business Central is not "iFramable". The ultimate objective is to make it possible to surface Business Central as an application tab within the Omni Channel Hub either by making BC "IFramable" in such a way that it can be added as a website URL application type or, possibly to surface it using a different application type. It doesn't matter how it is done as long as it is possible to add Business Central as an application tab within that "single pane of glass" that the CX agent is using to service the customer while preserving the session context at the session tab level and allowing the CX agent to switch between sessions.
Category: General
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Ivan Koletic
PM, Microsoft