We are exploring the possibility of replacing Qualtrics with Customer Voice, which is currently used by our Insights team. Since we already use the Power Platform and Dynamics 365 internally, adopting Customer Voice would provide a more seamless and natively integrated solution.

However, the team has highlighted that the analytics capabilities within Customer Voice are significantly more limited compared to what they have today with Qualtrics. While I am aware that advanced analytics can be achieved through Power BI, doing so would require involvement from the IT team. This introduces dependencies that reduce the team’s autonomy and flexibility, particularly for ad‑hoc analysis—something they can perform independently in Qualtrics today.