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Can you add the ability to track email from a Shared Mailbox using CRM for Outlook.

Currently Only items in the default Microsoft Outlook mailbox can be promoted/tracked to Microsoft Dynamics CRM

User have to move the email form shared mailbox to his mailbox to be able to track.
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Comments

R

This feature is a MUST-have if organizations works with shared mailboxes to communicate with their customers.

Category: Email Management and Outlook Integration