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Track email from a Shared Mailbox using CRM for Outlook

Ravisha gupta on 2/26/2021 9:13:24 PM
Can you add the ability to track email from a Shared Mailbox using CRM for Outlook.

Currently Only items in the default Microsoft Outlook mailbox can be promoted/tracked to Microsoft Dynamics CRM

User have to move the email form shared mailbox to his mailbox to be able to track.
Category: Email Management and Outlook Integration
STATUS DETAILS
Needs Votes

Comments

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RE: Track email from a Shared Mailbox using CRM for Outlook

Lorenzo Righini on 4/14/2021 1:21:52 PM

This feature is a MUST-have if organizations works with shared mailboxes to communicate with their customers.

Category: Email Management and Outlook Integration