1
J

CRM E-mail activity Sender and From logic guide and clear old resolving logic

Jani Paavolainen on 7/12/2014 1:30:00 AM

Detailed guide how CRM resolves e-mail sender to From a resolving logic.

Is this some Table or how is it resolving sender and from field in entitys.

And a re-resolve From button for closed e-mail activity.

I have received e-mail that sender is resolved to totaly different contact.
I see activitys that sender some@company.com CRM has resolved From to a Contact person contact.another@notevenclose.no
It is closed there is no options.

Category: Unified Experience: Search, navigation and performance
STATUS DETAILS
Declined
Ideas Administrator

Dynamics 365 Sales (administrator)

Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.