Currently, when you make a change to a Content Block - those changes will only apply to new communications. We would like the changes to be applied to existing communications using that Content Block. Here is an example: We use a Content Block to display legal information required by our company. When that legal information changes, we do not want to go back and update every single communication using that content block. We want to update the content block once and have it update every communication using it.
Comments
Hi,I'm new to Customer Insights, having previously used Marketo at another organization. We're currently in the process of building our automated email flows, which reference a shared footer content block.It's likely that over 50 triggered emails will reference this same footer. I reached out to support and was informed that "updating a content block does not update any emails that are using that content block. Each time a content block is inserted into an email, that email gets a copy of the content block that is no longer connected or associated with the original content block."Unfortunately, it appears there’s currently no workaround for creating shared email content that updates in real time across multiple emails. This presents a significant challenge when it comes to maintaining consistency at scale.Would it be possible to explore implementing this functionality? I believe this type of feature is essential for any robust marketing automation platform, especially when managing high volumes of dynamic content.
Category: Personalization
Administrator on 10/2/2024 10:43:33 AM
Thank you for your feedback.
We feel there should be more support to have this idea implemented.
Sincerely,
PM,
Dynamics 365 Marketing