The social media posting has not been updated in years. Both posting and listening are very limited.

In a modern world where

• Nearly 5 billion people across the world use social media
• In 2022, the number of social media users increased by 4.2%
• Over 75% of the world’s population aged 13+ uses social media
• Over 93% of internet users are social media users
• 76% of North Americans use social media

We need better tools in Dynamics to address this important channel, including:

• Social media monitoring for keywords and sentiment
• Ability to post the same message to multiple channels at the same time.
• Ability to reply and DM to social media messages.
• Ability to create leads, contacts, activities, cases, opportunities from social posts.

When will social get some love in Microsoft Dynamics 365 Marketing?