The social media posting has not been updated in years. Both posting and listening are very limited.

In a modern world where

We need better tools in Dynamics to address this important channel, including:

  • Social media monitoring for keywords and sentiment
  • Ability to post the same message to multiple channels at the same time.
  • Ability to reply and DM to social media messages.
  • Ability to create leads, contacts, activities, cases, opportunities from social posts.

When will social get some love in Microsoft Dynamics 365 Marketing?

Category: Social Channels
Ideas Administrator

Thank you for your feedback. As announced in July (Transition to real-time marketing and transform your Customer Experience - Microsoft Dynamics 365 Blog) we are not planning further enhanchements to outbound marketing capabilities.