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CRM 2013 : Should be able to resolve emails to contact

Kamakshi Parate on 3/28/2014 1:30:00 AM

-Unable to resolve the emails to account or contact when it is tracked in CRM.
-When goes to Sales | Activity | All Email | open the email that was tracked and click on reply
-Then we get an option to resolve it to account or contact.
-We do not get redir

Category: Unified Experience: Search, navigation and performance
STATUS DETAILS
Declined
Ideas Administrator

Dynamics 365 Sales (administrator) on 9/14/2020 12:06:33 PM

Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.

Comments

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RE: CRM 2013 : Should be able to resolve emails to contact

Hi Kamakshi,

Resolve to hasn't been working for ages - I have been running support case 116092991781541 without getting it fixed.

But hope is here now - I'm on 8.2.2.111 Online, and it seems to have been fixed with the lastest patch. Go ahead and check it - I always use resolve in a recieved email when you see a red activity partner.

/Henrik

Category: Unified Experience: Search, navigation and performance

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RE: CRM 2013 : Should be able to resolve emails to contact

Hi Kamakshi, Thanks for the feedback. However, i am not able to understand this properly, can you explain a bit more where the option of resolving email to contact is missing, Thanks Dileep Singh Program Manager

Category: Unified Experience: Search, navigation and performance