3
Ownership of Email activities should be set to the User or Queue that synchronized the email to the CRM, not based on the User/Queue in the To field of the Email activity.
STATUS DETAILS
Declined
Dynamics 365 Sales (administrator)
Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.