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The customer is visiting the store to return a product and buy a product that should be delivered to their home.
Current POS do not allow that as the return line requires a mode of delivery.
We need to first return the item and take a credit memo. Create a new sales order for the new purchase and use that credit memo. As this is a normal scenario, POS should support return and home delivery/pickup in the same order.
STATUS DETAILS
Completed
Administrator on 8/16/2023 9:23:03 PM
This functionality exists currently. If the feature "Unified return processing experience in POS" is enabled then the POS supports this capability. However, if the above feature is not enabled, then you can turn on a configuration in Commerce parameters -> customer orders which will create return orders as sales orders. Once the return orders are created as sales orders then it supports both positive and negative lines on a single order/transaction in POS. Refer to the document below where it states that with the unified return feature, the system enables this capability by default and then in this case, the configuration mentioned above will not be shown in the commerce parameters.
Create returns in POS - Commerce | Dynamics 365 | Microsoft Learn