In old UI, when open the record we have next, previous and close options.

Expecting to see next ,previous and closes option in UCI as well.
Needs Votes



In older versions of legacy or on prem CRM, when you opened a record from a record set, there were next record/previous record buttons on the ribbon. The new UI has removed those arrows and substituted a record set button. The way our specialists use CRM, the next record/previous record buttons were constantly being used and not having them is causing a significant degradation in efficiency. Please add this feature back into the UI, maybe as an optional feature that can be turned on.

Category: Customer Service Workspace