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In old UI, when open the record we have next, previous and close options.

Expecting to see next ,previous and closes option in UCI as well.
STATUS DETAILS
Needs Votes

Comments

C

In older versions of legacy or on prem CRM, when you opened a record from a record set, there were next record/previous record buttons on the ribbon. The new UI has removed those arrows and substituted a record set button. The way our specialists use CRM, the next record/previous record buttons were constantly being used and not having them is causing a significant degradation in efficiency. Please add this feature back into the UI, maybe as an optional feature that can be turned on.

Category: Customer Service Workspace