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Field Service Mobile crashes every time I try to open that Bookable Resource Booking list.


- Steps:


1. install Field Service Solution
2. create a Work Order
3. Assign the Work Order to a resource
4. install Field Service Mobile from Windows Store
5. Synchronize the Fied Service Mobile
6. Open the Bookable Resource Booking
7. Open the Work Order record assigned to a resource in Step 3
8. Field Service Mobile crashes.


I've had many client requests for this problem.


Thank you,

Category: Mobile
STATUS DETAILS
Declined
Ideas Administrator

Per the explanation below, this entry is being closed out, with the workaround steps provided by my colleague Tetyana Sych from Microsoft. 

Shloma Baum

PM

Microsoft 

 

Comments

T

In order to use new Field Service- Dynamics 365 app, the Woodford solution needs to be installed and Woodford project template needs to be imported. Without these requirements the app will not work correctly. For more information, please follow the link below:


https://www.microsoft.com/en-us/dynamics/crm-customer-center/install-the-field-service-mobile-app.aspx


Hope it helps!

Category: Mobile

T

Meee too! Both on iOS (latest as of yesterday) and on Windows PC.


Latest downloads of Field Service app (yesterday).


365 trial instance of CRM - 3 weeks into trial.


Pretty poor!


Note if you follow the work around that Jukka suggests, you may need to tell woodford use a lower 'Publish Version' when publishing the solution.


I had to scale back from 'Latest' to 9.10 because the Resco client complained of a version compatibility issue.

Category: Mobile

T

Meee too! Both on iOS (latest as of yesterday) and on Windows PC.


Latest downloads of Field Service app (yesterday).


365 trial instance of CRM - 3 weeks into trial.


Pretty poor!

Category: Mobile

T

A workaround for this seems to be to download and install Resco Woodford, download and import the FS project, publish it with the latest target version (that's compatible with the app). No actual editing of the project is needed. Check the instructions here.

Category: Mobile

T

Same problem here too..


 


Any update ?

Category: Mobile

T

Same problem for me. Any resolution yet from Microsoft?


Regards,


Khizar

Category: Mobile