When users navigate through a list (view) in Dynamics 365 / Copilot Service Workspace and open a record, returning to the view resets the scroll position to the top.

This behavior causes:

• loss of working context
• inefficiency when handling large datasets
• poor user experience in Customer Service scenarios

Expected behavior: The system should preserve:

• scroll position
• grid page position
• applied filters

This is especially important in high-volume operational environments.