1

Similar to the existing Send option available for contact (non-trigger) emails, there is a need to introduce a Resend option for trigger based journeys as well. This feature aims to address situations where a contact accidentally deletes a communication (email ). With this option, users would be able to select the contact and resend the original communication, complete with all necessary references required to deliver the message much like the current Test Send functionality.

However, the Test Send option is not a suitable workaround, as it does not filter email content based on inline conditions.

This enhancement would allow users to select a journey email directly from the contact timeline and resend or forward it to the student using the email option within the timeline interface.

STATUS DETAILS
New