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Cancel appointments from CRM and Outlook

Karen Boritz on 6/19/2019 8:37:00 PM
If you cancel an appointment, created in CRM or Outlook, the status of the appointments in Dynamics or in Outlook should be updated to "canceled". This will save time for all of the customers who are using Dynamics and Server-Side Synchronization.
Category: Unified Experience: Search, navigation and performance
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Comments

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RE: Cancel appointments from CRM and Outlook

Please update this functionality.

Category: Unified Experience: Search, navigation and performance

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RE: Cancel appointments from CRM and Outlook

To be clear, the issue here is not with Outlook. Appointments canceled in Dynamics do not send a "cancel" notification, nor is it marked as canceled in any way. It's also not removed from the calendar. However, if the appointment is created in CRM and cancelled in Outlook, it works as expected. Another workaround is to use the 'delete' option in CRM, then it will behave as expected.

Category: Unified Experience: Search, navigation and performance