Hi Team,
While creating a realtime segment, we would like to nest other segments; however, we are getting the following statement from MS i.e., "The list only presents segments that are permitted for your access, it does not present segments that contain additional segments".
We would appreciate if this functionality can be enabled for the business users. This enhancement will enable users to customise and fine-tune their segmentation experience to avail the utmost capabilities. It will also save the business users time and will optimise their user experience.
Comments
Within outbound we have a master Segment and then multiple sub-segments that help split out contacts into multiple groups with each subsequent group checking to ensure that the members are not in the previous group.
So for a given campaign - this includes grouping contacts by those that should not be contacted, should be emailed (and then if they bounce, would fall into the subsequent postal groups) and should be contacted by UK post, should be contacted via Overseas mail and those that have special processing instructions.
Breaking down into the sub-groups ensures that numbers all reconcile and add backup to the Master list and no-one is lost in the process.
The query logic builder is fairly simplistic, and replicating the logic from one segment query to the next (and making it more complex each time) is not feasible/practical.
Category: Segmentation