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The latest version of the timeline in UI makes it very hard for users to differentiate at a glance between different types of activities. It also makes it very hard for users to open a record using such a small icon in amongst a number of others. This is a particular issue for users with accessibility needs. I suggest putting the Activity type icon clearly on the left in place of the circle containing user initials (largely unneeded) and allow the record to be opened just by double clicking as previously.
STATUS DETAILS
Needs Votes

Comments

K

Yes Please! The screen is so cluttered. We don't need initials/avatars/icons for every single thing.

Category: Customer Service (Case Management / Queues)

K

I agree. Remove the initials and insert an icon, and go to record by pressing it.

Category: Customer Service (Case Management / Queues)