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The search function for Task Guides produces results that are not user-friendly.

The task recordings our team has uploaded are very simple, but a simply-worded related search almost never produces a logical output.


For example, I know for 100% certain we have a task recording uploaded to the BPM called "Create a Purchase Order."

But when I type in "create a purchase order" into the Task Guide search bar, that task recording does not appear. This is the case regardless of what page I am using at the time that I search.


Sometimes, even when they do appear, they appear toward the end of the list. For example, when searching for a task guide called "Invoice a Vendor Purchase Order" (which is the exact name of the task recording I created), the correct task guide appears about halfway down the list. The options that appear first are not closer to the search text in any way. Sometimes they are entirely unrelated and I wonder why they would even show in the first place.


This reduces the user's willingness to use the task guides and is a major challenge during training. Please fix ASAP!

Category: General
STATUS DETAILS
New