When you're managing users in Customer Service, you can add or remove up to 5 queues, skills, capacity profiles at a time. And when you select one, the list disappears meaning you have to go back in and look at the full list and scroll down to the next one to add/remove.

A few improvements to this process I think would make administrators lives much better:

• Allow to add/remove more than 5 records at a time - allow the admin to add/remove as many as they'd like
• Make it a multi-select dropdown so that the list doesn't disappear every time I select an option
• After closing the dialog, please do not refresh the Enhanced User Management page meaning the X users I had selected, now become unselected and I need to select them again.
• Allow the ability to update Queues/Skills/Capacity profiles from the same dialog vs. doing 1 at a time.
• A unified spot to pull in more user management pieces like Experience Profiles so we're not jumping all over the admin area to know what we can add a user to