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The use of coupons as a loyalty redeem functionality

Anders Dahlin on 10/11/2018 9:00:02 AM
A common practise is that customers earns a value check or coupon from being a loyalty member, they earn a certain amount of points and they get converted to a coupon. At the time of sale the cashier can see the open coupons when adding the customer and when the coupon expire.

A functionality to meet this demand would be appreciated.

A redeem function and loyalty parameter to convert points to customer specific coupons, the ability to see them (value, expire) and easily choose the coupon at the POS.
Category: Customer and Loyalty
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Maria Shneerson, Senior Program Manager.

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RE: The use of coupons as a loyalty redeem functionality

Camilo Virguez on 7/15/2020 6:09:31 PM

Hi, This could be implemented with a second loyalty program, setting a new schema to earn points and load that "second loyalty" program.

Category: Customer and Loyalty

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RE: The use of coupons as a loyalty redeem functionality

Ran Soentjens on 12/6/2018 9:40:05 AM

I've seen the same business process at various retails. You accumulate loyalty points and over time there is a type of "batch redemption" process were all customers receive a currency amount for their accumulated points.

This currency amount is also some type of check which could be either a coupon or credit memo in D365. A gift card doesn't seem to be a valid candidate here.

This means that there should be some type of process in place to convert reward points in loyalty cards to a tender type AND issue it to the customer. Also, an expiration date functionality for the converted tender should be in place.

Category: Customer and Loyalty