Using moCA apps, I cannot see the convert to case opcion from activities forms. From SP1 we can create and update cases in moCA, but the option to convert for instance appointment to case is missing.

Ideas Administrator

Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.



Hi Demian, Thanks for this suggesting. We are tracking this for a future release of CRM. THanks Dileep

Category: Unified Experience: Search, navigation and performance