Per the document below, Call Center and Omni Channel Sales Orders will not be included in the Credit Management hold list. Is there a plan to add Call Center sales orders to the hold list?


Section: Free text invoices, orders, and project invoice support in Credit management

Credit management can only be used currently for sales orders. Free text invoices, point of sales orders and call center orders will use the temporary credit limits and insurance/guarantees that you add to adjust the credit limit. They will not use the blocking rules and they will not be placed in the hold list if there is an issue with the credit limit.
There is no support for project invoices in credit management.
Under Review



This is a ask from multiple customers

Category: Credit and collections