We would like to be able to define service territories for resources not based on postal codes, but based on geolocalization functionalities that are already embedded into Field Service. This is because defining a great number of service territories and modifying them purely based on postal codes is extremely tedious, and modifying those service territories, even more so.

Ideally, we would like to be able to draw a polygon on a map to represent the service area of a ressource, and all work orders within that area (determined through longitude and latitude data already available through the geolocalization services within Field Service) would be automatically assigned to this ressource. Being able to represent service territories on a map would also help insure that no service area is left uncovered.