We need the ability to change the color for Status Field option set in Customer Service.
Comments
One way this feature can be available is to turn off the background color by turning off New look, that way we can keep the existing settings before Wave 2.
Category: Case Management
As confirmed by the support team, this is a new feature of Wave 2 release. The color of Status field has always been unchangeable, and the background color was only introduced to the views after 2024 Wave 2. This new look can cause a bit of frustration to see clearly, and the ability to change it should be available, such as the Status Reason field.
Category: Case Management