Users track incoming emails from CRM Outlook client to web client for references. There are certain emails with attachment of file size larger than 4 MB. These emails have been identified to take long time to track as well as they block the upcoming non-attachment emails tracking as they remain in queue until the large attachment email is tracked. This has a vital impact on the business. It is very important to have emails sync on time to achieve their SLA.
This procedure must be improvised as tracking emails play an important role in many business lines.
Comments
This delay really affects the sync process
Category: Microsoft Office Integration
Administrator
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