Hello,
We use automated messages in Dynamics 365 Contact Centre. We use the break functionality in the Operating Hours for adhoc closures. This currently uses the 'Out of operating hours' trigger, but we need to play a different message for if the Contact Centre is closed due to a break as otherwise it is confusing for the caller.
Comments
Also posted by another user/customer here https://experience.dynamics.com/ideas/idea/?ideaid=caa0cf58-5beb-ee11-a73e-002248504629, please upvote both submissions. It's a highly requested feature by clients to avoid having to manipulate usage of holiday function and holiday message as to not mess up the running standard out of office message.
Category: Voice - Inbound Calling