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Alert for customer when technician reached Site

VENKATTA PIDIKITI on 12/22/2016 5:40:36 PM

Hello,


Now days people are working on multiple tasks this impacts technician to wait for customer /right customer contact once he reached site. 


In these scenarios , if system triggers alert to customer then he will be ready explain issue or arrange right person to assist technician job. 


This will reduce technician wait time and complete his job with out diversions.


Thanks


Venkatta

Category: Field Service
STATUS DETAILS
Declined
Ideas Administrator

Shloma Baum (administrator) on 1/18/2017 5:37:32 AM

Thank you for your feedback. We are not considering the suggestion at this time due to the fact that you can create today a workflow that gets triggered on status change of the bookings. In addition we also allow you to integrate with providers like Glympse, that can provide excellent insights to keep the customer up to date on the technicians ETA. Hope this helps.


Sincerely,

Shloma Baum

PM, Microsoft