If user click "Resolve" when the business process flow is not finished, the flow will be grayed out.

This behavior leads people to mistakenly think that a grayed-out item means that the project has been completed.

This behavior is confusing to customers.

1. A feature that doesn't gray out "Resolve Support Case" when you click it when the flow has not ended.

2. A feature that grays out "Resolve Support Case" when you click it when the flow has completed.

The above two features would improve customer convenience.