Situation:

A customer in D365 has an open balance of €500

Credit limit €0.00

Insurance and guarantees €800, increase credit limit = 100%, included in exposure = no

Total credit limit €800

When a new sales order is created for this customer, the remaining credit limit is calculated wrong. It will calculate the open balance 200%. In the totals of de sales order, it will say:

• Credit limit = €800
• Available credit = -€200

So, the open balance is seen as €1000, instead of €500. However, the calculation on the customer card is right. When we look up the balance on the customer card, it shows the right data. Only the calculation on the sales order is wrong. It should not increase the open balance by 100%.

Despite the percentage that is filled in at the insurance and guarantees to increase the credit limit, it will always double the open balance. (e.g. when the percentage to increase credit limit is 80%, the open balance will be increased by 100% on the sales order)

Expected result: When no credit limit is filled, but the insurance and guarantees is filled in, the calculation should be right on the sales order. The open balance must not be doubled.