When creating a support ticket in the Power Platform Admin Center, users are required to enter detailed information about an issue with a Microsoft product and may also interact with the built-in AI agent as part of the submission process. However, if the Esc key is pressed accidentally at any point during this flow, the system immediately exits the ticket creation experience, and all previously entered information and progress are lost without any warning.

This behavior can be disruptive and frustrating, especially when a significant amount of time has been spent providing detailed problem descriptions and responses to the AI agent.

To improve the user experience and prevent unintended data loss, the system should display a confirmation dialog—such as “Do you want to discard your progress?”—when the Esc key is pressed, allowing users to either continue their work or explicitly confirm that they want to exit and discard the entered information.