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The current Swarms feature does have a feature where we can add experts to specific skills and also define their proficiency level in the respective skill.

However, the search for experts only checks the bandwidth of these experts based on the number of active swarms they are part of.

However, it will be good to have a capability where Swarm also checks for proficiency levels and invites an expert with a higher proficiency level into the collaboration. We can also provide a setting to the customers if they want to enable this option to provide a preference for the proficiency level. If the customer opts for this, then we can use the above logic. Else we can use the default logic which is available today (based on bandwidth on existing active swarms)

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Already had a discussion with Pratichi Dash on this feature request.

Category: Teams Collaboration