When a customer is placed on hold in D365 F&O they should not be able to checkout/place an order on the B2B e-Commerce site. Currently they are able to checkout using a credit card, but then the order gets stuck as an online store transaction and fails to synchronize into an actual sales order due to the customers hold status. This is both confusing for the customer and the company since a hold implies no new orders can be generated (which is true for backoffice F&O). When a customer is put on hold the site should notify them that they are on a hold and prevent them from making any purchases.

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Ideas Administrator

Thank you for the idea!  We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!