I have had a user recently remove tracking from an email which is the latest in a chain and believe the change should stop all subsequent emails. It appears that you need to go back to the email where you started the tracking for this to be effective. Where a chain is long, or the user doesn't understand this, it creates a problem and my user said the following "It would be difficult to find the time to go back to find the first email and untrack from there. But then I wouldn’t want all future correspondence with a client to be tracked. It does lead to an inclination just not to track correspondence to Dynamics, but that undermines the effectiveness of Dynamics. CONUNDRUM!!"

Microsoft should look at some better way of stopping the tracking of email correspondence into D365.

Thanks

Pete