It would be nice that when an item is returned by a customer for repair, you can create a sales return order and from that return order create a service order or service quote. (in function create return-related documents)
It is already possible to create a purchase return order & purchase order for when the item must be returned to the vendor (for repair or replacement), and a sales order to resend the item (after repair) to the customer, but what if you want to repair it yourself?
Then you need to manually create a service order, which is then not linked to the sales return order.
Comments
This feature would be highly appreciated. In standard functionality there is no way of handling the returen process of a sold item in conjunction with repairs that need to be done. Customer sends in broken item, item is repaired by service technician and sent back to customer. Standard can either handle the return of an item and create a credit memo or a new sales order by using the return orders, OR it can handle servicing an broken item in a service order, but this without covering the physical return of this item / the warehouse processes (inbound/outbound). This requested feature would solve this problem: Reurn Orders would take care of the inbound warehouse stuff, the Service Orders the outbound related postings/documents.
Category: Service Order Management
Business Central Team (administrator)
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team