In Dynamics 365 CRM, both file attachments and inline images are stored under the same entity: ActivityMimeAttachment. When emails are sent or received through Exchange and synced to Dynamics, all these files appear in the Attachment section of the email form.

Inline images (such as logos or signature graphics) are often included in emails for branding or formatting purposes. However, displaying these inline images in the attachment grid creates unnecessary clutter and can confuse users who expect to see only actual file attachments

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Proposed improvement

A filter mechanism to exclude inline images from the attachment grid. This would help user easy to manage attachments in CRM

Benefits

• Enhances user experience by presenting a cleaner and more relevant attachment list.
• Reduces confusion and improves productivity when reviewing email attachments.