With spam text messages becoming increasingly prevalent, it'd be great if we're able to setup a custom domain to use for the automatic SMS short linking so the link is considered more trustworthy by our message recipients.
Could also be useful in shortening the out of the box oce.tx.ms domain even further.
Comments
Hello,
We have a similar issue but our wish is to see the link/ url inserted in the SMS message field as it is. ( which has the brand name in it). We to insert the link in the SMS, but when when we send it out or even in the preview the link appears different/ short.
The issue is because of Spam activities the customers are very cautious of these unknown/ weird looking links and would most definitely not open them until they know it's our brand link.
Category: Mobile (SMS and Push)
This would be useful. If the Twilio SMS integration was built to support messaging services (per this idea: https://experience.dynamics.com/ideas/idea/?ideaid=269a1bfd-ec0b-ed11-b5cf-0003ff45e64b) then D365 users needing this feature would be able to use the Twilio integration to use Twilio's built in link shortening service for SMS (https://www.twilio.com/docs/messaging/how-to-configure-link-shortening).
Category: Mobile (SMS and Push)
Administrator
Hi Ethan,
We'll be looking into how SMS short link domains can be customized as indeed security and brand are of importance here.
Thanks,
Georgios