On Case recently Attachments Grid Control has been added which will show all the attachments which is coming from the email activities. We are utilizing this control but if a customer sends an email with some logos, signatures even those things are being consider as an attachment and these images are rendering in the Attachments Grid Control.
Because of this behavior the user experience is not good where CSR Agents are seeing unwanted logos, signatures from the Attachments Grid Control. We have got complaints from CSR Agents since on case if the email exchanges happen vice versa from CSR Agent to customer where 100s of logos, signatures are getting shown from the Aggregated Attachments Grid Control.
Could you please enhance this Attachments Grid control to exclude email body logos, signature images in the Attachments Grid Control from the Case.
Comments
We fully support this, there are a lot of attachments created repeatedly with the email body logos, There is another issue with this control. It does not use the full space available in the form, forcing to the user to scroll when there are more than 4 attachments. It is not possible to configure the usage space available, because it adds another Component, "Single line text" that makes impossible this. I will create another idea to be able to configure the form display option that allows the first control on a page in a tab to expand the full height and width of the form. Please, vote also this idea
Category: Case Management