Guest users are unable to view contact details when hovering over a contact link in tasks. While this functionality is smooth for internal users, it seems restricted for guests with prior accounts in the tenant. To optimize user experience and ensure feature consistency, we kindly request the implementation of enhanced access for guest users to view contact details.
Comments
Great idea!
The hover function usually works on 2 tables: systemuser and contact - and there seems to be an unnecessary link between both:
We understand well that for guest users, the hover function does not work on the "systemuser" table (as there is also additional internal information displayed, e.g. availability status)
However, for the "contact" table, there should not be any restrictions an we'd like to see it work!
Category: Customer Service Workspace