These days many company uses shared mailbox for their team specially customer service. But Outlook Integration does not work with shared mailbox. Can you please make it possible that BC Outlook Integration works with shared mailbox?
Thanks
Comments
This feature is essential as many companies utilize shared mailboxes. Implementing mail tracking in such cases is impractical, as it does not align effectively with business processes when only a portion of emails can be tracked. Needs a fix as soon as possible.
Category: Office Integration
Still under review from 2022, it's badly needed!
Category: Office Integration
This is very much needed.
Category: Office Integration
We need this in our work lives!
Category: Office Integration
Hi,We also need this functionality.It seems daft to recommend configuring use of Shared Mailboxes to email from BC and then not allow the feature to work with that shared mailbox.Really hope it gets added soon.
Category: Office Integration
Practically speaking, most companies utilise shared mailboxes to receive incoming documents (AP invoices/ sales orders etc) whereas the personal email is the one linked to the Microsoft account and is often used for internal communication. Not having the ability to utilise the Outlook integration for these high volume 'shared' areas is a real shame and means that one of the core features of BC and main selling points is unable to be used. Microsoft really need to consider a fix for this.
Category: Office Integration
I think it is critical to have our shared work inbox have the Dynamics integration functional, as it defeats the purpose of Dynamics to track all of our incoming tickets if we have to copy and paste the content in.
Category: Office Integration
We would love a solution for this. Our current workaround is to forward the email to a personal inbox and that user tracks the email, which works, but is not ideal.
Category: Office Integration
We utilize a shared box and invoice processing automation. Having BC linked to the shared email box we consider a critical feature.
Category: Office Integration
Also for us to be able to track customer related mails in shared mailboxes we desperately need this feature.Many thanks for the recommendation.
Category: Office Integration
Business Central Team (administrator)