Currently to use CRM App for Outlook we have to have it sync our emails. This is dangerous that an executives private emails can sync to CRM. The setting to have the least synced is a personal setting for "emails in response to CRM Email Messages". We should have ability to only track the emails we want synced to CRM, or at least have a system setting for this rather than a personal setting.
Comments
Very strongly in support of switching sync settings to system level instead of personal level. This setting needs to be under admin control.
Category: Email Management and Outlook Integration
Administrator on 6/30/2022 3:53:10 PM
Thanks for the feedback. It is possible to configure users to not automatically track any emails. This can be enabled using some different settings documented here:
Default OrgDBOrgSettings for server-side synchronization - Power Platform | Microsoft Docs
SSSForceFilteringMethodForUserMailboxes
HideEmailAutoTrackOptions
You can use one or both of the options mentioned above. There is also another setting named HideTrackAllOption.