• Direct delivery from an overseas supplier to a customer, with long lead times
• Customer places an order with RKW, sales order is created in D365
• RKW places an order with their supplier, direct delivery purchase order is created in D365
• Customer cancels their order with RKW, sales order is cancelled in D365
• Direct delivery purchase is automatically cancelled in D365

The issue with this scenario is that the supplier has begun manufacturing the goods and the purchase order cannot be cancelled. RKK must still pay for the goods that the factory is manufacturing. In RKWs current system (Navision), they are able to unlink the sales order from the purchase order. This allows RKW to cancel the sales order but keep the purchase order with the factory. The purchase order becomes a regular stock purchase order, which allows RKW to receive the goods into their own warehouse and pay the supplier.

D365 needs the ability in direct delivery to cancel the sales order but keep the purchase order. There is a standard parameter available in sales ledger parameters that allows this scenario in a back-to-back, but this parameter does not apply to direct deliveries. This parameter should be extended to include direct delivery, even if this only applies to direct deliveries that are fully open with no partial deliveries. Right now, this is a big gap in the standard system that will result in a customization for the client.