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Currently, we can set the sequence and use the regular expression to change the YEAR, MONTH, etc. In some business scenarios, the customer wants to reset the portion of the sequence. For example, the customer wants to reset the last 4 digits of the case number every month/year. As of there are no OOB configuration options to set it. the developer has to write some custom code such as plugins, flows, etc that reset the sequence.

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. This is not in our roadmap and would need this to be voted, for us to consider this.

Regards,
PM, Microsoft