related to KB number 4618967, support case 2109130040005911:
Customer invoice Print management (PM) conditions work seamlessly for SSRS reports and work partially for ER formats. With SSRS reports PM conditions trigger correct report on both View>Use_print_management and View>Original_preview user selection. Same PM conditions behave differently with ER Formats: View>Use_print_management works correctly triggering correct ER format while View>Original_preview does not triggering instead a ER format defined under 1st PM condition. Please fix Print management conditions logic when ER report specified.
The issue is verifiable as follows:
* Print management setup > Module - accounts receivable > Customer invoice
* Unselect "DEFAULT SETTING" under Original
* create 1st condition, specify ER format
* create 2nd condition, specify ER format
* navigate to: Accounts receivable>Inquiries and reports>Invoices>Invoice journal
* select invoice matching 2nd condition
* print ER format with View>Use print management --- expected: ER format specified on 2nd PM condition printed
* with the same invoice print ER format via View>Original preview --- issue: ER format specified on 1st PM condition printed
Ideas Administrator

Thank you for your feedback.

The idea has been implemented in 2022 Release Wave 2, included into Monthly Updates starting from version 10.0.27.


PM, Ilya Kondratenko