An order is created with the total quantity of 20 pcs. Then the 20 pcs. are delivered and invoiced separately in 2 invoices.
Now we create a return order 1 and select via Find order one of the two invoices with quantity 10 and credit it and the return order 2 is closed.
A second return order is created and via the function bar I can now select the still open invoice with quantity 10 + the other quantity 10 from return order 1 although it has already been credited. In total, 30 pieces would be credited to the customer, although he had ordered only 20 pieces.
The same applies to the intercompany process, except that the intercompany process cannot be started for the second return order.
In both cases, an error message should actually appear, since more is returned than the lot covers.
Administrator on 6/30/2023 10:29:33 AM
Thank you for this request. However when reading your example you may be pointing out a bug, a design limitation, or an incomplete setup that you should log through the support channels to have assessed.
What you should see in the invoice form from where you select the invoice, are three messages when you try to over credit what was debited: First of all a warning blocking you, followed by a info on the quantity available for crediting, quantity already credited, and total invoiced quantity for the order (line) indirectly selected via the invoice line. It may be that your actual scenario differ in the details from what it is the description, in which case you could run into a design limitation.