We are finding that the updates cause MANY more problems than they fix. Example - one of the big updates caused the loss of statement template association to customers and when I ran statements (to be sent by email), Dynamics chose the first template by alphabet meaning that 95% of our customers got the wrong template causing all kinds of panic from the customers and an overload of phone calls asking if we had sold. That did nothing to inspire confidence from customers.
Also, when the drop down menus change we spend a lot of time trying to figure out where things are again, or what their new name is (eg 'edit in excel' to 'page' - that one took a long time to figure out). A "heads up" on those changes would be most welcome.
Comments
As with Microsoft's Information/System Security world, why couldn't these updates be, at a minimum, well documented in advance so that there's an opportunity for application review and mitigation? One hopes that this is available internally to Microsoft via documentation and/or changelog before the updates go live. Why not share it?
Notifying the admins of core business systems of changes, especially architectural changes, "...is not in our roadmap"?! This approach could kill clients' business relationships. It's an arrogant approach and the official reply is tone-deaf.
Category: Tenant Administration
Our clients already think we get this information and are not happy when we don't give them a 'head's up' to coming changes.
Category: Tenant Administration
This is highly frustrating. The last few updates have caused issues to other applications that I have integrated into our system. I don't understand why updates are planned for the end of the month. It causes chaos when a month end close is strict especially for public companies.
Category: Tenant Administration
Business Central Team (administrator)
Business Central Team