When you email an invoice the Bill-to Customer (= invoice customer) e-mail should be used.
Comments
To take it a step furhter I think the choice of mail address and layout should be separate customer linked setups. Often customers have only one layout for order confirmation etc for all customers but do want to specify different mail addresses for different document types.On Topic there could be a setting like with options like To, CC, BCC, Ignore Document Type Sell-to/Buy-from Bill-to/Pay-toOrder Confirmation To IgnoreInvoice CC To
Category: Financial Management
But on sales quote when you choose Send by email, the email from Bill-to Customer is used instead of Sell-to Customer's email. This could also be fixed with the suggested PARENT / CHILD setup.
Category: Financial Management
I agree with Michael Inga - you can't have a "one size fits all" approach. Having flexibility like using the Document Settings (if emails are defined, use them) against the child. If nothing against the child, then use the parent. This would give the most flexibility.
Category: Financial Management
Greatly disagree. Currently, (BC 18.2) if you have PARENT / CHILD setup (Bill-To / Sell-To) the options on the PARENT customer account prevail and the CHILD settings are ignored. This is so even if the PARENT email is blank.
Same occurs if you try using the doc layout settings - PARENT email setting prevails over CHILD.
This means indicated a base logic that a PARENT only ever has one child. So that is useless if the PARENT has a chain of stores/kitchens etc etc - with each child location wanting copies of documents so they can track inventory & costs - but parent head office paying all bills.
Category: Financial Management
Indeed, this sounds good.
"Better would be a specific accounting e-email, that is used if filled for Invoices/Cr.Memo/Remider,FinCharge.
In most cases Sell-To is equal to Bill-to, but the customers require to send such documents to a specific accounting. mail- address"
Category: Financial Management
Our clients have customers both ways. Some need to send the bill to the ship-to for approval and the ship-to sends it to the bill-to. Others can send it to the bill-to directly. Ideal would be a choice, including sending to both.
Category: Financial Management
Better would be a specific accounting e-email, that is used if filled for Invoices/Cr.Memo/Remider,FinCharge.
In most cases Sell-To is equal to Bill-to, but the customers require to send such documents to a specific accounting. mail- address
Category: Financial Management
agreed
Category: Financial Management
Business Central Team (administrator)