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Currently, when you create - for example - a Sales Order with a different Sell-to Customer and Bill-to Customer and make an invoice. The invoice states the Bill-to Customer correctly, however when you e-mail the invoice the e-mail address of the Sell-to Customer is used.
When you email an invoice the Bill-to Customer (= invoice customer) e-mail should be used.
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. We are considering adding it to our longer term roadmap. 

Your help is greatly appreciated,
Business Central Team

Comments

J

But on sales quote when you choose Send by email, the email from Bill-to Customer is used instead of Sell-to Customer's email. This could also be fixed with the suggested PARENT / CHILD setup.

Category: Financial Management

J

I agree with Michael Inga - you can't have a "one size fits all" approach. Having flexibility like using the Document Settings (if emails are defined, use them) against the child. If nothing against the child, then use the parent. This would give the most flexibility.

Category: Financial Management

J

Greatly disagree. Currently, (BC 18.2) if you have PARENT / CHILD setup (Bill-To / Sell-To) the options on the PARENT customer account prevail and the CHILD settings are ignored. This is so even if the PARENT email is blank.

Same occurs if you try using the doc layout settings - PARENT email setting prevails over CHILD.

This means indicated a base logic that a PARENT only ever has one child. So that is useless if the PARENT has a chain of stores/kitchens etc etc - with each child location wanting copies of documents so they can track inventory & costs - but parent head office paying all bills.

Category: Financial Management

J

Indeed, this sounds good.

"Better would be a specific accounting e-email, that is used if filled for Invoices/Cr.Memo/Remider,FinCharge.

In most cases Sell-To is equal to Bill-to, but the customers require to send such documents to a specific accounting. mail- address"

Category: Financial Management

J

Our clients have customers both ways. Some need to send the bill to the ship-to for approval and the ship-to sends it to the bill-to. Others can send it to the bill-to directly. Ideal would be a choice, including sending to both.

Category: Financial Management

J

Better would be a specific accounting e-email, that is used if filled for Invoices/Cr.Memo/Remider,FinCharge.

In most cases Sell-To is equal to Bill-to, but the customers require to send such documents to a specific accounting. mail- address

Category: Financial Management

J

agreed

Category: Financial Management