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Schedule Tile for Email Send Needs to Send at Exact Time of Set Schedule, Not 10-15 Minutes Later

Stephani McDowell on 1/22/2021 5:10:50 PM
We can currently use a Scheduler tile in a Customer Journey to set a day and time for the email to be sent - for example January 22, 2021 @ 8:30AM. However, the email does not actually get sent exactly at 8:30am. It gets sent 10-15 minutes later. We have compliance rules that require us to send emails at very specific times. We need the schedule tile to sent at the scheduled time.
Category: Journey Design
STATUS DETAILS
Declined
Ideas Administrator

Administrator on 3/16/2026 5:14:45 PM

The outbound marketing module is gradually being removed from Customer Insights - Journeys. To avoid interruptions, stop using outbound marketing and transition to real-time journeys. Learn more: Transition overview.