Hi Team,
we have the below scenario where the Direct Delivery button is greyed out.

summary of the scenario
Two companies DEMF and USMF

Sales order created in DEMF ( for the customer ABC and directly delivered by the intercompany vendor USMF)
and all the three orders
Original sales order , purchase order , intercompany sales orders are posted
now , customer ABC wants to return the goods
return order created at DEMF : find sales order
when opening the sales order : Direct delivery option is not available

Complete repro steps below
repro steps
1. Go to USMF > Go to Accounts receivable > Setup > Accounts receivable parameters > General tab
Under Sales default values
• Defer creation of Direct delivery chain: Enabled

2. Go to DEMF > Go to Accounts receivable > Setup > Accounts receivable parameters > General tab
Under Sales default values
• Defer creation of Direct delivery chain: Enabled

3. Go to Accounts receivable > Sales orders > All sales orders
• Click on new button
• Customer account: DE-012

• Click on OK button
 
4. Update the below values in the sales order lines
• Item number : D0001
• Quantity : 2.00
• Site : 1
• Warehouse : 11

5. Go to sales order header
• Under intercompany settings fast tab
• Direct delivery: Enabled


6. Go to sales order tab > New group > Click on Direct Delivery
• Vendor account: US-001 (Updated automatically)

• Click on OK button
7. Intercompany sales order and intercompany purchase order created

 

8. Go to manage tab > Tracing group > Click on Intercompany sales order ( opened in USMF )

9. Click on Pick and pack tab > Click on Post packing slip
• Under parameters
• Parameter:Quantity : All

• Click on OK button
 
10. Go to Invoice tab > Invoice

• Click on OK button
11. Go to Manage tab > Intercompany tracing group > Original sales order
• Opened in DEMF

 

12. Go to invoice tab > Generate group > Invoice

• Click on OK button
13. Go to Manage tab > Intercompany tracing > Intercompany purchase order

 

14. Go to invoice tab > generate group > Click on Invoice button

15. Click on post button

 

16. In the DEMF > Go to Sales and Marketing > Sales returns > All return orders
• Click on New button
• Customer account: DE-012

• Click on OK button
17. Return order is created

 

18. Go to return order tab > Click on Find sales order
• Select the sales order created before ( original sales order )

• Click on OK button
19. Return order is updated
• Go to Return order header
• Sales order: number is updated

 

20. Click on Sales order number
• Note: under sales order tab
• Under New group
• Direct delivery is not active ( greyed out )

 


Actual results
At step 20: Direct Delivery button is not active on the return order

Expected results

At step 20: Direct Delivery button is expected to be active on the return order